Requesting deletion of your Guard U account and data
You can request deletion of your Guard U account at any time. The request is server-authoritative, idempotent, and only ever affects your own account — no user can delete another user's account.
How to delete your account
Sign in to the Guard U app.
Open Settings → Account Management → Delete Account.
Confirm by typing DELETE. Your request is recorded and processed immediately.
What is removed immediately
Your profile name (anonymized to “Deleted User”)
Saved addresses
Emergency contacts
Saved payment methods
Favourite companies
What is retained (legal / operational)
The following are retained per Guard U's legal and operational retention policy and hard-deleted on their retention schedule:
Booking and service history
Payment, refund and wallet ledger records
SOS requests and uploaded evidence media
Incident reports and audit logs
In-app chat messages
Company / officer business records (separate offboarding review)
[REQUIRES LEGAL APPROVAL — the explicit retention period for each retained category.]
Security
Deletion is triggered only by the authenticated account owner. A pending request is idempotent — repeated requests return the existing one and never duplicate. The request and its outcome are audit-logged.