Draft — pending legal review

Account Deletion

Requesting deletion of your Guard U account and data

You can request deletion of your Guard U account at any time. The request is server-authoritative, idempotent, and only ever affects your own account — no user can delete another user's account.

Guard U (Pty) Ltd · Reg. 2026/649320/07 · South Africa

How to delete your account

Sign in to the Guard U app.
Open Settings → Account Management → Delete Account.
Confirm by typing DELETE. Your request is recorded and the deletion process begins. Personal data is anonymised and retained records are hard-deleted on their retention schedule — deletion is not instantaneous.

What is removed immediately

Your profile name (anonymised to “Deleted User”)
Saved addresses
Emergency contacts
Saved payment methods
Favourite companies

What is retained (legal / operational)

The following are retained per Guard U's legal and operational retention policy and hard-deleted on their retention schedule:

Booking and service history
Payment, refund and wallet ledger records
SOS requests and uploaded evidence media
Incident reports and audit logs
In-app chat messages
Company / officer business records (separate offboarding review)

The exact retention period for each retained category is being finalised as part of Guard U's retention policy and legal review. No fixed period is stated on this page until it is confirmed. Your login email is retained by the authentication system so the account cannot be re-registered with the same address; the deletion request itself is the audit trail that you asked for removal.

Security

Deletion is triggered only by the authenticated account owner. A pending request is idempotent — repeated requests return the existing one and never duplicate. The request and its outcome are audit-logged.

Open the app to delete my account