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How to get help with Guard U

Guard U connects you with participating private security providers and is not a replacement for police, ambulance, fire or other public emergency services. In a life-threatening emergency, contact the appropriate public emergency service directly.

Guard U (Pty) Ltd · Reg. 2026/649320/07 · South Africa

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Help Centre & Support Tickets

Sign in to search articles, chat to the AI assistant, or submit a support ticket you can track.

Support hours

Support tickets are reviewed during standard business hours. Response time depends on the priority you select.

Common questions

Does Guard U replace the police?

No. Guard U connects you with private security providers. In a life-threatening emergency, contact the appropriate public emergency service.

How do I delete my account?

From in-app Settings → Account Management, or visit our Account Deletion page.

How are payments handled?

Payments are processed securely by our payment provider; Guard U does not store full card numbers.

Need something else? Use the in-app Help Centre after signing in.

© 2026 Guard U · On-demand private security